Answers For A Clear Vihana Sales Shopping Experience

Vihana Sales is an online women fashion store operated by VIHANA SALES AND DISTRIBUTION PRIVATE LIMITED. The store focuses on sarees, kurtis, kurta sets and other women fashion products suitable for Indian wardrobes.

The website may include women fashion products such as sarees, kurtis, kurta sets, ethnic wear, daily wear styles and occasion-ready outfits. Product availability depends on stock and catalogue updates.

Product colors are displayed as accurately as possible. Slight color variation may happen due to photography lighting, screen brightness, device display settings, fabric texture or product batch difference.

Customers should check the product description, size information, fabric details and fit notes before placing an order. Fit may vary by product pattern, fabric, cut and design.

Browse products on the official website, add your selected product to cart, enter correct billing and shipping details, choose an available payment method and complete checkout.

You may need to provide your name, mobile number, email address, full shipping address, pin code and payment details. Please check all details carefully before placing the order.

Order changes may be possible only before the order is packed, shipped or dispatched. Once the order enters packing or courier process, changes may not be possible.

An order may be cancelled due to payment failure, stock unavailability, incorrect address, suspicious activity, courier serviceability issue, pricing error or operational limitation.

Available payment methods are shown during checkout. Payment options may depend on website configuration, payment gateway availability and customer location.

Please do not make repeated payments immediately. Wait for bank or payment gateway update. If the order is still not confirmed, contact support with payment screenshot, transaction reference, registered mobile number and email address.

Submit a support request with both transaction references, payment screenshots and order details. If duplicate payment is verified in payment records, the eligible duplicate amount may be refunded as per policy.

No. Customers should pay only through the official Vihana Sales website checkout. Payments made through unknown links, personal QR codes or unofficial channels may not be protected by official order records.

Orders are generally processed within 1 to 3 business days after successful payment confirmation and order verification. Processing may take longer during sale periods, festivals or high order volume.

Delivery timelines depend on location and courier serviceability. Metro cities may take around 2 to 5 business days, non-metro locations may take around 3 to 8 business days and remote areas may take around 5 to 10 business days.

Vihana Sales ships to serviceable locations in India, subject to courier partner availability, pin code serviceability and logistics conditions.

Incorrect or incomplete address may cause delay, failed delivery or return to origin. Address correction may be possible only before dispatch. Once shipped, changes depend on courier partner rules.

Visit the Order Tracking page and enter the required details. Keep your order ID, registered mobile number and registered email address ready.

Courier tracking may take time to update after shipment creation, pickup scan, hub scan or route movement. If the status remains unchanged for an unusual time, contact support.

Return to Origin means the parcel is being returned to the seller because delivery could not be completed. It may happen due to wrong address, customer unavailability, refused delivery or courier issue.

Return or replacement may be available only for eligible products as per the Return and Replacement Policy. The request must meet policy conditions and may require verification.

The product should be unused, unworn, unwashed, unaltered and returned with original tags, labels, packaging, invoice and accessories where applicable.

Yes. A return request may be rejected if the product is used, washed, altered, damaged by the customer, missing tags, returned late, incomplete or if the claim proof is misleading.

Slight color variation due to screen settings, lighting, photography or fabric reflection does not automatically qualify for return or replacement.

Cancellation may be possible only before the order is packed, shipped or dispatched. Once the order enters packing or dispatch stage, cancellation may not be possible.

Approved refunds may take around 7 to 10 business days to initiate after verification. Bank, UPI, card issuer or payment gateway settlement may take additional time.

Shipping charges, COD charges, convenience fees or handling fees may be non-refundable unless the policy allows refund in a specific verified case.

You can read the Refund and Cancellation Policy, Shipping Policy, Return and Replacement Policy and Terms and Conditions pages on the website for full details.

You can contact Vihana Sales by phone at +91 9116661491 or email at info@vihanasales.in. For order issues, share your order ID and registered contact details.

Working hours are Monday to Friday, 9:00 AM to 6:00 PM. Requests submitted outside working hours may be reviewed on the next working day.

The Grievance Officer is JETHA RAM (DIN), Designation: Grievance Officer.

Brand Name: Vihana Sales. Company: VIHANA SALES AND DISTRIBUTION PRIVATE LIMITED. CIN: U47711RJ2026PTC115216. GST Number: 08AAMCV3375L1ZM.